Skip to content

SALES SUPPORT / CUSTOMER SERVICE

SALES SUPPORT / CUSTOMER SERVICE

NJ Labs is a third-party testing lab located in New Brunswick, NJ. We perform Chemistry + Microbiology + Stability Testing for Raw Material + Finished products using USP, EP, BP, JP, FFC & other tests methods for pharmaceutical, nutraceutical, supplement, cosmetic and other life science industries.

We are a fast-growing company looking for a hard-working, ambitious, team-oriented individual where your contributions will be recognized and rewarded. We need a highly motivated individual with a customer-centric attitude to be responsible for supporting our sales team.

ROLE AND RESPONSIBILITIES

  • Self-starter who enjoys building new client relationships.
  • Work closely with the Sales team to win new sales opportunities.
  • Build awareness of our services and key differentiators from our competitor.
  • Educate clients on our testing capabilities & best workflows for micro and chemistry.
  • Provide exceptional client service, attend trade shows and meetings.
  • Respond to all incoming inquiries plus set up new client accounts.
  • Ensure all clients have pre-documentation signed before we start testing.
  • Send out all quotes and follow up with clients with open quotes.
  • Document all your contacts, phone conversation and emails in CRM.
  • Manage customers’ expectations and follow up with them.
  • Provide value to clients regarding our procedures and processes to drive additional testing of samples.
  • Manage and maintain administrative duties.
  • Customer focused and dedicated to earn each client’s trust and respect.
  • Proficient in Hubspot & learn additional digital tools.
  • Ability to follow up on client requests, including quotes, phone call & emails.
  • Organizational agility in going through the proper channels to get things done.
  • Ability to multitask, use personal judgment and utilize strong decision making, analytical and follow up skills.
  • Assist in developing processes to scale and handle a growing business.

QUALIFICATIONS

  • Bachelor’s degree in sciences plus hands on experience in pharmaceutical, nutraceutical, cosmetic, chemical or in other life science industry.
  • Strong communication, high attention to detail and rapport building skills
  • Self-motivated, driven, takes initiative, outgoing and confident in all sales aspects.
  • Flexibility and adaptability to changing work situations and environments.
  • Ability to prioritize, handle a variety of tasks, work independently and with a team.

WORK CONDITIONS AND PHYSICAL REQUIREMENTS

  • Wear proper protective equipment.
  • Sometimes exposed to loud sounds or distracting noise levels
  • Sit or stand for an extended period.
  • Minimum 40 hours.
  • Ability to travel by car.

WE OFFER

  • Generous benefit options
  • Paid training, vacation, and holidays (vacation accrual begins on first day of employment)
  • Career advancement opportunities
  • Education reimbursement
  • 401k program
  • Learning platform
  • And more!

Note: The Company will explore and provide reasonable accommodations to assist any qualified individual with a disability in performing the essential functions of his/her job

Ask a Question or Request a Quote
Talk to an expert today